Data Residency and Encryption

Voice automation creates transcript, audio, contact, property, and qualification data. Document where each data type is processed and stored, who can access it, how long it is retained, and how deletion requests are fulfilled.

Data lifecycle inventory

Encryption baseline

• Use TLS for browser, service, carrier, and webhook connections.
• Use managed encryption at rest for recordings, transcripts, databases, and object storage.
• Encrypt backups using keys with controlled rotation.
• Keep signing secrets and API credentials in a secret manager.
• Use least-privilege roles and separate customer support access from routine application access.

Retention design

1. 01

   Classify the data

   Assign an approved purpose, owner, system of record, and retention period.

2. 02

   Apply the default

   Store the data in the required region and delete it automatically when the period expires.

3. 03

   Limit derived copies

   Include exports, analytics datasets, backups, and downstream CRM records in the deletion plan.

4. 04

   Evidence the process

   Record deletion jobs, exceptions, legal holds, and completed subject requests.

Integration responsibilities