Question 1

What does op26x do?

Accepted Answer

op26x is an AI voice-calling platform built for Indian real-estate teams. It auto-calls new leads from portals, website forms, WhatsApp, and CRM systems, qualifies buyers in Hindi, English, and regional languages, books site visits, and pushes structured lead data back to your CRM or sheet.

Question 2

Which real-estate workflows are supported out of the box?

Accepted Answer

op26x supports instant inbound lead call-back, buyer qualification based on budget, BHK, location, timeline and loan status, site-visit scheduling, automated confirmations and reminders, post-visit follow-ups, nurture calls, and multilingual NRI calling.

Question 3

Which languages are supported?

Accepted Answer

op26x can support Hindi, English, and major Indian regional languages. Typical deployments can be configured for Hinglish and multiple regional languages depending on the voice and telephony stack.

Question 4

How human-like is the voice?

Accepted Answer

Modern voice-AI systems can provide natural conversational speech, low latency, pauses, interruptions, and configurable voice and tone. op26x voice behavior can be customized to match your brand and calling workflow.

Question 5

Can the AI handle complex objections or negotiations?

Accepted Answer

The AI can handle standard qualification, FAQs, and configured objection-handling flows. For complex negotiations or situations requiring pricing approval, the call can be transferred to a human agent or a callback can be scheduled.

Question 6

How fast can we go live?

Accepted Answer

Deployment time depends on the required integrations and customization. Standard deployments can be configured quickly, while custom CRM integrations, telephony setup, scripts, and compliance review may require additional implementation time.

Question 7

Do you provide phone numbers?

Accepted Answer

op26x can be configured with supported Indian business calling numbers or compatible telephony providers. Existing compatible numbers may also be integrated depending on the telephony setup.

Question 8

What do we need to get started?

Accepted Answer

You typically need your lead sources, project details, RERA information, possession timeline, pricing and inventory information, preferred languages, site-visit availability, and rules for transferring or routing leads to your sales team.

Question 9

Is there a setup fee?

Accepted Answer

Setup fees depend on the deployment and level of customization required. Standard implementations and custom integrations may have different setup requirements.

Question 10

How is pricing structured?

Accepted Answer

AI calling platforms in India commonly use per-minute pricing, monthly minute bundles, platform fees, or combinations of these models. The final cost depends on call volume, telephony, AI usage, concurrency, integrations, and required features.

Question 11

What's a realistic monthly cost for a mid-sized team?

Accepted Answer

Monthly cost depends primarily on call volume, average call duration, telephony costs, AI usage, integrations, and concurrency requirements. For example, 500 calls averaging 3 minutes each represents approximately 1,500 calling minutes per month.

Question 12

Are there hidden charges?

Accepted Answer

Potential additional costs in an AI calling deployment can include phone-number rental, telephony charges, DLT-related costs, concurrency, integrations, and minimum commitments. Review the complete pricing and usage structure before deployment.

Question 13

Do you offer credits or a trial?

Accepted Answer

Trial availability depends on the op26x plan and deployment. Contact the op26x team to determine whether trial credits or test calling minutes are available for your use case.

Question 14

Which CRMs do you integrate with?

Accepted Answer

op26x can integrate with CRM systems through supported APIs, REST endpoints, webhooks, and other integration methods. Common real-estate CRM workflows can include lead creation, lead updates, qualification data, call outcomes, and structured lead scoring.

Question 15

Can you push call recordings and transcripts?

Accepted Answer

Yes. Depending on the deployment configuration, call recordings, transcripts, summaries, qualification information, and structured lead data can be made available through the platform or integrated systems.

Question 16

Do you support WhatsApp and calling together?

Accepted Answer

Yes. AI calling workflows can be combined with WhatsApp automation for follow-ups, reminders, brochures, location information, and other post-call communications, subject to the applicable WhatsApp business and messaging requirements.

Question 17

How do you handle portal leads such as MagicBricks and 99acres?

Accepted Answer

Portal leads can be connected through CRM integrations, webhooks, APIs, or scheduled data imports where supported. Once a lead enters the connected workflow, op26x can trigger an automated qualification call.

Question 18

Are you RERA-compliant?

Accepted Answer

op26x can be configured to use approved project information, including RERA registration details, project information, possession timelines, pricing information, and inventory data. Compliance responsibilities depend on the project, deployment, and applicable regulations.

Question 19

What about TRAI, DLT, and consent?

Accepted Answer

Indian outbound calling workflows may be subject to applicable TRAI, DLT, consent, and telemarketing requirements. Calling deployments should use appropriate templates, consent records, sender configurations, and telecom-provider controls where required.

Question 20

How do you handle DPDP data privacy obligations?

Accepted Answer

AI calling deployments should follow applicable data-protection requirements through measures such as data minimization, purpose limitation, access controls, secure storage, retention policies, and appropriate handling of recordings and transcripts.

Question 21

Does RBI apply to us?

Accepted Answer

RBI requirements may apply where a deployment involves regulated lending or other activities falling under RBI-regulated entities. For a pure property-sales calling workflow, the applicable regulatory requirements can differ and should be assessed based on the specific business model.

Question 22

Can the AI make false promises?

Accepted Answer

The AI should be configured to use approved project information and defined conversation rules. Pricing, inventory, possession dates, offers, and other material claims should be sourced from approved information and controlled by the business.

Question 23

What results can we expect?

Accepted Answer

Results vary by lead source, response time, project, calling strategy, audience, language, and sales process. Useful performance metrics include connection rate, qualification rate, site-visit bookings, show-up rate, agent handoff rate, and cost per qualified lead.

Question 24

How do you measure success?

Accepted Answer

AI calling performance can be measured using metrics such as connect rate, qualification rate, site-visit bookings, no-show rate, agent handoff rate, conversion rates, and cost per qualified lead.

Question 25

Can we A/B test scripts?

Accepted Answer

Yes. Calling workflows can be configured to test different openings, qualification flows, objection-handling approaches, and messaging across different projects, cities, languages, or lead segments.

Question 26

What happens when the AI can't answer?

Accepted Answer

When the AI cannot appropriately handle a request, the workflow can transfer the prospect to a human agent, schedule a callback, or send a follow-up message such as a WhatsApp summary, depending on the configured workflow.

Question 27

Do agents get call summaries?

Accepted Answer

Yes. Calls can generate structured summaries containing information such as budget, preferred BHK, location, buying timeline, objections, qualification status, and recommended next actions.

Question 28

Can we set rules for lead routing?

Accepted Answer

Yes. Lead-routing rules can be configured around factors such as project, location, budget range, language, lead qualification, and agent availability.

Question 29

Where is data hosted?

Accepted Answer

Data hosting depends on the deployment architecture and services selected for the implementation. Data-residency requirements should be confirmed for the specific op26x deployment.

Question 30

What's the uptime SLA?

Accepted Answer

Uptime depends on the op26x deployment and its underlying telephony, infrastructure, and integration providers. Enterprise deployments can define availability and support commitments through their applicable service agreement.

Question 31

How are recordings protected?

Accepted Answer

Recordings and transcripts can be protected through access controls, encryption, logging, and configurable retention policies. Exact controls depend on the deployment architecture and storage configuration.

Question 32

Can we customize the voice and personality?

Accepted Answer

Yes. Voice profiles, speaking style, tone, conversation behavior, and brand-specific instructions can be customized. Different conversation personas can also be configured for different projects or customer segments.

Question 33

What about complex inventory logic such as floor-wise pricing?

Accepted Answer

For dynamic inventory and pricing, op26x can be connected to an inventory or property-management API so the calling workflow can use current availability and approved pricing information rather than relying only on static scripts.

Question 34

Do you support NRI time-zone calling?

Accepted Answer

Yes. Outbound calling workflows can be scheduled according to the prospect's time zone, with multilingual conversation flows where supported.

Question 35

Can the bot collect payments or booking tokens?

Accepted Answer

Payment or booking workflows can use secure payment links delivered through supported channels such as WhatsApp or SMS. Direct collection of sensitive payment information over a voice call should be avoided unless the payment workflow and applicable security requirements explicitly support it.

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