Carrier and Caller ID Regulations

The caller identity shown to a recipient must match the approved number, DLT registration, business purpose, and carrier configuration. A correct product configuration is not enough if the underlying number or header mapping is wrong.

Identity chain

1. 01

   Entity

   The legal business responsible for the calling activity is registered and documented.

2. 02

   Number

   The commercial number is assigned to the correct entity and approved category.

3. 03

   DLT header

   The registered header maps to the number and approved call template.

4. 04

   Carrier route

   The carrier accepts the number and header combination for the intended geography and purpose.

5. 05

   Agent configuration

   The workspace selects only an approved number for the campaign and agent.

Configuration controls

• Use allowlists rather than free-form caller-number selection
• Show the number ownership and status in the assignment interface
• Block production dialing until required provider approvals are active
• Keep number changes under change control and re-run test calls
• Separate test identities from public-facing business numbers

Reputation monitoring

Incident response

1. Disable the affected number or campaign immediately.
2. Preserve assignment records, DLT evidence, templates, logs, and recent changes.
3. Contact the carrier or compliance owner with the affected identity and timestamp.
4. Correct the underlying registration or source-data issue.
5. Run a controlled verification call before restoring traffic.